Enhanced Uptime Services Packages
May 31, 2020
Volvo Trucks North America and Mack Trucks have announced an extension to their respective uptime services support bundles at no cost through the end of the year or a minimum of three months, whichever is longer, for customers with packages expiring between May 1, 2020 and Dec. 31, 2020.
Included in the Mack Trucks bundle is Mack GuardDog Connect, Mack’s fully integrated telematics solution. Customers also have access to Mack OneCall, Mack’s 24/7 customer support and Mack ASIST, Mack’s web-based service management program. Mack Over The Air remote software updates are included, as well.
Mack OneCall agents at the Mack Uptime Center offer support to customers experiencing planned and unplanned service events, including scheduling service and repairs. Agents also respond to events that are proactively identified through GuardDog Connect, standard on all Mack models equipped with Mack engines.
GuardDog Connect also enables Mack Over The Air, offering remote software updates for powertrain components and vehicle parameters for Mack trucks equipped with 2017 or newer Mack engines. Updates are scheduled for when it works best for the customer. In February, Mack announced driver-activated updates, enabling customers to initiate onboard updates through the vehicle instrument cluster whenever and wherever it’s most convenient for them. This feature will be available in the fourth quarter of 2020.
The Volvo Trucks Uptime Services bundle includes:
- Volvo Trucks Remote Diagnostics powertrain package, minimizing unexpected downtime by monitoring Volvo engine performance, Volvo I-Shift transmissions and aftertreatment systems.
- Web-based ASIST service communications platform, providing digital access to dealers for electronic estimates, repair orders and approvals.
- 24/7 roadside support from Volvo Action Service (VAS), providing access to Volvo Trucks’ Uptime Center experts headquartered at the company’s headquarters in Greensboro, N.C., to manage emergency service, schedule repairs and assist with any issues that happen on the road.
- Remote Programming updates, enabling direct connectivity with the Volvo Trucks Uptime Center for remote system upgrades using the Volvo Trucks telematics platform.